Objective
To familiarize and introduce to the participants the formal and accepted way of communication for business.
No. of Participant
Min. 20 – Max 25
Suitable For
Staff with 3 to 5 years experience. Front line staff to assistant manager level.
We can include receptionists, customer care, stenos, secretary, sales staff or any position where formal communication is required.
Contents of the Workshop
Introduction to communication: understanding essentials required for effective communication.
Media of communication: choosing the right medium viz oral, written or visual.
Organizational communication: communicating better within your organization for effective performance.
Barriers to communication: understanding various barriers and overcoming them.
Listening skills: Listening is a vital skill. Be an effective listener.
Non verbal communication: understanding the vital role of body language.
Methodology
Use multimedia + projector
Quiz and prizes
Games
