1. To help the participant understand the basics of communication etiquettes essential for effective customer service.
2. To familiarize the participants with the accepted way of interfacing and communicating with customer in business.
No. Of Participants :
Min. 20 __ Max. 25
Suitable For :
Customer service representative, sales and collection professionals and any one interfacing with customer
Content of the workshop :
Developing customer attitude
Verbal & Vocal skills for customer service Success
Telephone Etiquettes
Excellence in face to face Service environment
Importance of posture appearance and facial expressions
Rapport building with customers
Focusing on customer’s need and customizing your service
Dealing with difficult customers
Working towards customer satisfaction and improving service
