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Customer Service and Communication
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Customer Service and Communication
Objective :
1. To help the participant understand the basics of communication etiquettes essential for effective customer service.
2. To familiarize the participants with the accepted way of interfacing and communicating with customer in business.
No. Of Participants :
- Min. 20 __ Max. 25
Suitable For :
Customer service representative, sales and collection professionals and any one interfacing with customer
Content of the workshop :
- Developing customer attitude
- Verbal & Vocal skills for customer service Success
- Telephone Etiquettes
- Excellence in face to face Service environment
- Importance of posture appearance and facial expressions
- Rapport building with customers
- Focusing on customer’s need and customizing your service
- Dealing with difficult customers
- Working towards customer satisfaction and improving service
Methodology used :
- Interactive Workshop
- Use of multimedia projector and flip charts
- Group exercises, role plays and interactive games
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