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Effective communication @ work
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Objective
- To enable the participants understand and apply the basics of business communication through experiential learning.
- To help the participants understand and improve upon their internal and external customer orientation.
No. Of Participants - Min. 20 - Max. 25
Content of the workshop
- Understanding Communication as a Concept
- Principles of communication
- Identify the purpose of each communication
- Overcoming barriers in communication
- Some common communication problems
Understanding Verbal communication at work
- Understanding the role of sender and receiver
- How to align yourself with your co-workers
- The mind set of a great communicator
- Telephone etiquettes
- Understanding Presentation as a technique
Understanding Non verbal communication at work
- Body language, posture, gesture, and business etiquette Listening
- Importance of listening in communication
- Understanding the concept of active empathic listening
Improving Written communication
- Learning about writing skills,
- Writing E-mails and learning E-mail etiquette
- Write business documents that are clear, concise and objective-oriented
- Customizing the message for different types of customer (internal & External) to achieve greater results
Methodology used:
- Interactive Workshop
- Use of multimedia projector and flip charts
- Group exercises, role plays and interactive games
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