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Negotiation Skills
Objective:
Help build Negotiation Skills into a Corporate Capability
Appreciate the negotiation process
Discover the individual bargaining style (optional administering of Instrument)
Understand how to leverage one’s bargaining style in different situations
Understand the Decision Mapping process in a customer organisation
Make negotiation a Knowledge based skill rather than a personality led individual organizational capability
Highlight the importance of communication in negotiation and discover how much of a listener one is through an inventory.
No. Of Participants:
Min. 18 __ Max. 20
Suitable For:
Employees (4+yrs experience) who handle internal/external customers working for any department
Content of the workshop:
To Understand the importance of negotiation
learn about process / stages of negotiation
Understand Bargaining Styles and discover one’s default Bargaining Style and how to make of best of it (Thomas-Kilmann Conflict Mode Instrument)
“Decision Mapping” of Customer Organisation to understand how customers make decisions
Importance of communication (Self administering of Listening Instrument)
To understand and avoid the mistakes we make in negotiation
Actually negotiate…(role plays)
Methodology used:
Interactive Workshop
Group exercises, sharing and Case study